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Our Mal

Privacy Policy

Terms and Conditions

INTRODUCTION

By accessing and using the Ourmal.com website , you agree to abide by the following Terms & Conditions and any applicable laws, regulations, or generally accepted practices or guidelines in your jurisdiction.

You agree to access the Website only through the interface provided by Ourmal.com, unless explicitly permitted in a separate written agreement signed by an authorized representative of Ourmal.com.

You further agree not to use any automated means to access the Website, including scripts or web crawlers, and not to engage in any activity that disrupts or interferes with the Website’s functioning.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE

Registration may be required to access certain services or areas of the Site. Ourmal.com reserves the right to refuse requested usernames. Your account credentials are for personal use only, and you are responsible for maintaining their confidentiality and restricting access.

Ourmal.com reserves the right to terminate accounts, refuse service, or cancel orders at its discretion. The Terms of Use may be modified or updated periodically, and your continued use of the Site constitutes acceptance of these changes.

INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, and software, is owned or licensed by Ourmal.com and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

CAPACITY TO MAKE AGREEMENTS AND TRANSACT

All users must have the legal capacity to enter into agreements and transactions. Minors may only use the Site under parental or guardian supervision.

PRICES

All prices are in UAE Dirhams (AED) unless otherwise stated. Ourmal.com reserves the right to modify prices at any time, with changes applicable to future orders. Prices are subject to typographical errors, and Ourmal.com is not liable for inaccuracies.

SHIPPING METHODS

Orders require 24-48 hours processing time. Same-day shipping is not guaranteed. International shipping is not available. Delivery times are approximate. Ourmal.com does not serve OFAC sanctioned countries.

ORDERS

Placing, processing, and accepting orders are subject to Ourmal.com’s policies. Order changes and cancellations may be requested before processing and shipping, subject to Ourmal.com’s discretion.

PAYMENT

Ourmal.com accepts COD payments within the UAE. Security measures are in place to protect users, but Ourmal.com is not liable for security breaches caused by user-infected devices.

DISPUTES

Disputes arising from this agreement will be settled through good-faith negotiations, failing which, through binding arbitration under the rules of the Dubai International Financial Centre – London Court of International Arbitration.

RETURN POLICY

Items may be returned under specific conditions, including receipt of wrong or damaged items, within 3 days of delivery, provided they are unused, in original packaging, and with all accessories. Refurbished items come with a one-month Ourmal.com warranty.

Visit ourmal.com for more information.

These Terms and Conditions were last updated on March 30, 2024, and apply from this date onwards.

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