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Our Mal

Refund and Returns Policy

Ourmal Privacy Policy:

At Ourmal, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy details how we collect, use, disclose, and protect the information you provide while using our website and purchasing products from our online store. By accessing our website or purchasing our products, you consent to the practices outlined in this Privacy Policy.

1- Information We Collect:
We collect specific personal information when you use our website or place orders for our products. The types of information we may collect include:

  • Name
  • Shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Purchase history
  • IP address and device information
  • Any other information provided during the checkout process or through customer support inquiries.

2- Use of Information:
We use the collected information for the following purposes:

  • Processing and fulfilling orders.
  • Communicating with you regarding order status updates.
  • Responding to inquiries and providing customer support.
  • Improving products, services, and website based on feedback and preferences.
  • Sending promotional offers and updates about products and services with your consent (you can opt-out at any time).
  • Complying with applicable laws, regulations, and legal processes.

3- Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. No warranty is available on promotional, special offer, bundle offer, clearance stock, or free or super-low-priced products.

4- Sharing of Information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist in operating our website, conducting business, or servicing you. These providers are contractually obligated to keep your information confidential and secure.

5- Retention of Information:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After successful order delivery, we delete your personal information from our records unless there is a legitimate business need or legal requirement to retain it.

6- Children’s Privacy:
Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such information being collected, we will take appropriate steps to delete it.

7- Your Choices:
You have the right to access, update, and correct your personal information. If you wish to review or make changes, please contact us using the information provided below. You can also request deletion of your personal information after successful order delivery.

8- Changes to this Privacy Policy:
We may update this Privacy Policy to reflect changes in practices or for operational, legal, or regulatory reasons. The updated Policy will be posted on our website with a revised effective date. We encourage you to review it periodically.

9- Contact Us:
For questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Ourmal Address: Ourmal LLC, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@ourmal.com
Phone: ++971 50 299 2957

Please note that this Privacy Policy applies only to information collected by Ourmal through our website and products, not to third-party websites or services linked to or integrated with our site. We recommend reviewing the privacy policies of such third parties before providing personal information.

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