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Our Mal

Terms and Conditions

Terms and Conditions

INTRODUCTION
You agree to use the Ourmal website (the “Website”) only for purposes permitted by these Terms & Conditions and any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions.

You agree not to access or attempt to access the Website other than through the interface provided by Ourmal.com, unless specifically permitted in a separate written agreement signed by an authorized representative of Ourmal.com.

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree not to engage in any activity that disrupts or interferes with the Website or its servers and networks. You also agree not to duplicate, reproduce, copy, sell, trade, or resell the Website for any purpose.

You are solely responsible for any breach of your obligations under these Terms & Conditions and for any consequences, including loss or damage suffered by Ourmal.com, resulting from such breach.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE
You may need to register with Ourmal.com to access certain services or areas of the Site. We reserve the right to refuse to grant you the username you request. Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Ourmal.com reserves the right to terminate your account, refuse service, or cancel orders at its discretion.

We may modify or change the Terms and Conditions from time to time. The revised Terms of Use will govern your future use of our Site and Service. We recommend reviewing our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on March 30, 2022, and the Terms and Conditions Agreement applies from this date onwards.

INTELLECTUAL PROPERTY
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”), is owned or licensed property of Ourmal.com or its suppliers or licensors. It is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site are the exclusive property of Ourmal.com. Ourmal.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

GAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT
All content included on the Site is owned or licensed property of Ourmal.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site are the exclusive property of Ourmal.com. Ourmal.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

PRICES
Base Currency
All fees and prices are in UAE Dirhams (AED).
Changing of Prices
Ourmal.com prices are subject to modification at any time. Prices may vary due to launching price, promotional offers, or sales. Prices of items not in stock or available for pre-order are valid during their promotional period after the order was placed. If the price of those items changes with respect to the pre-order price, the customer will be informed and given the option to cancel the order. We reserve the right to update prices displayed on the website from time to time. Once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Typographical Errors
Ourmal.com strives for accuracy in all item descriptions, photographs, specifications, pricing, and other product-related information listed on our Website. However, we cannot guarantee that all information listed is entirely accurate, complete, or current, nor can we assume responsibility for errors. In the event a product listed on our Website has an incorrect price due to typographical or other error, Ourmal.com reserves the right to refuse or cancel any such orders and amend, correct, or remove the inaccurate information.

Additionally, all hyperlinks to other websites from Ourmal.com are provided as resources to customers looking for additional information. Ourmal.com does not assume responsibility for the claims and representations made on these or any other websites.

SHIPPING METHODS
All orders may require 24-48 hours processing time before shipping. Ourmal.com does not guarantee same-day shipping. We do not offer international shipping options at this time. Exact delivery times cannot be guaranteed. Ourmal.com will not deal with or provide any services or products to OFAC-sanctioned countries in accordance with UAE law. This shipping method is available only for the UAE, except for some areas far from the city.

ORDERS
Placing An Order
Orders can be placed on the website or by telephone with Ourmal.com. It is the customer’s responsibility to ensure that personal data is correct and updated. Ourmal.com suggests proofreading the form several times before validating an order. Ourmal.com is not responsible for sending emails to the wrong email address or parcels to the wrong delivery address due to incorrectly filled-out forms.

Processing Time
Orders are typically processed within 24-48 hours, provided the items are in stock and there are no payment verification issues

2- Use of Information:
We use the collected information for the following purposes:

  • Processing and fulfilling orders.
  • Communicating with you regarding order status updates.
  • Responding to inquiries and providing customer support.
  • Improving products, services, and website based on feedback and preferences.
  • Sending promotional offers and updates about products and services with your consent (you can opt-out at any time).
  • Complying with applicable laws, regulations, and legal processes.

3- Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. No warranty is available on promotional, special offer, bundle offer, clearance stock, or free or super-low-priced products.

4- Sharing of Information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist in operating our website, conducting business, or servicing you. These providers are contractually obligated to keep your information confidential and secure.

5- Retention of Information:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After successful order delivery, we delete your personal information from our records unless there is a legitimate business need or legal requirement to retain it.

6- Children’s Privacy:
Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware of such information being collected, we will take appropriate steps to delete it.

7- Your Choices:
You have the right to access, update, and correct your personal information. If you wish to review or make changes, please contact us using the information provided below. You can also request deletion of your personal information after successful order delivery.

8- Changes to this Privacy Policy:
We may update this Privacy Policy to reflect changes in practices or for operational, legal, or regulatory reasons. The updated Policy will be posted on our website with a revised effective date. We encourage you to review it periodically.

9- Contact Us:
For questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Ourmal Address: Ourmal LLC, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@ourmal.com
Phone: +971 50 299 2957

Please note that this Privacy Policy applies only to information collected by Ourmal through our website and products, not to third-party websites or services linked to or integrated with our site. We recommend reviewing the privacy policies of such third parties before providing personal information.

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